Support Center

Everything you need to deploy, operate, and govern DataStrict.

Search the knowledge base or browse by category - getting started, the platform, security and compliance, your account, data privacy, and billing. When you need a person, our team is one click away.

Getting started

How do I integrate DataStrict with my application?

Point your application at the DataStrict gateway instead of calling the model directly. It evaluates each request against policy, forwards what's permitted, inspects the response, and records the decision - no model fine-tuning or SDK rewrite required.

How long does it take to ship my first policy?

Minutes. You author a policy as code, validate it in Simulation against real or synthetic traffic, then promote it to enforcing. The Quickstart in the docs walks through it end to end.

Do I need to change how my team builds?

No. The gateway is a thin layer in the request path. Your teams keep building the way they do; governance is applied at the boundary.

Platform & enforcement

What can a policy actually do?

Deny or redact classes of data (PII, secrets), scope which tools an agent may call, bind decisions to identity, purpose, and jurisdiction, and escalate ambiguous cases to a model-graded review.

Is it fast enough for production?

Yes. Most requests resolve on deterministic rules in microseconds with no model call. Only genuinely ambiguous requests escalate to a judge, so you pay that cost exactly where it's warranted.

Which models and providers are supported?

It's model-agnostic. Because enforcement happens at the boundary, you can switch providers, run several at once, or self-host, and your governance travels with you.

Can I test a policy before it goes live?

Yes. Simulation replays real or synthetic traffic against a candidate policy and reports exactly what it would allow, redact, block, or escalate - before a single live request is affected.

Security & compliance

How does DataStrict map to our compliance obligations?

Through the Control Atlas, which maps frameworks like the EU AI Act, NIST AI RMF, SOC 2, HIPAA, and GDPR to concrete, enforced controls with an immutable audit trail.

Is there an audit trail?

Every adjudicated decision is written to an append-only, hash-chained ledger at the moment it's made - tamper-evident evidence an auditor can verify independently.

What certifications does DataStrict hold or support?

DataStrict is built to operate within SOC 2, ISO 27001, HIPAA, and EU AI Act expectations. See the Compliance page for what each framework means and how the platform helps.

Account & access

How do users sign in?

Via Google, Microsoft, or your enterprise SSO. Access is identity-bound, so every action is attributable.

Can I control what each role can do?

Yes. Access is deny-by-default and scoped to purpose. Roles and tool grants are evaluated at runtime against policy and revocable in real time.

I forgot my password - what now?

Use the 'Forgot?' link on the sign-in page, or contact your workspace administrator if your organization uses SSO.

Data & privacy

Does DataStrict store our prompts or customer data?

No. DataStrict evaluates and enforces in-line. The ledger records the decision, the policy version, and the finding type - the evidence of governance - not the underlying content.

Where is data processed?

Region and residency are expressed as policy (region-lock, field-level masking), so data handling follows the jurisdiction you define.

How do you handle PII?

PII is detected at the boundary and blocked or redacted per policy, on both the request into a model and the response out of it.

Billing & plans

How is DataStrict priced?

Plans scale with usage and enterprise requirements. See the Pricing page for the current tiers, or contact sales for an enterprise quote.

Can I trial it before committing?

Yes - request a demo and we'll set you up to evaluate DataStrict against your own traffic.

How do I get an invoice or update billing details?

Workspace administrators can manage billing from account settings; for changes, contact our support team.

Didn't find the solution?

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