Design
UX Researcher
What we do
Every company is racing to put AI into everything - and very few of them can answer the questions that come right after: what is our AI actually allowed to do, what did it do last week, and can we prove it? We're building the layer that answers those questions, so teams can move fast without losing control of what their AI is doing.
Our customers are the people who carry the weight when AI goes wrong: the banks, hospitals, and insurers who have to sit across from a regulator, a board, or a customer and explain exactly what happened. We give them the confidence to say yes to AI without flying blind. It's early, the problems are complex and consequential, and the work matters - which is exactly why it's worth doing.
About this role
The people who use what we build carry real weight - they're the governance leads, security engineers, and compliance officers who answer for what their company's AI does, at banks, hospitals, and insurers. They're sharp, genuinely busy, and rightly skeptical of anything that adds friction without earning it.
As our first dedicated UX Researcher, you'll be the person who truly understands them. You'll sit with them in their real workflows, learn how they actually make decisions under pressure, and find where today's tools quietly fail them and why. Then you'll turn that understanding into a clear point of view - not a pile of notes, but a confident argument for what we should build, what we shouldn't, and why.
You'll own research end to end and set the bar for how we do it as the team grows. Most of all, you'll keep us honest: making sure we're solving real problems for real people, instead of the tidy ones we assumed they had.
What you'll do
- Own research end to end - who we talk to, how we learn from them, and how those insights turn into decisions.
- Get close to the people who live this work every day, and bring their reality back to the team.
- Turn what you learn into clear, confident direction the whole team can build from.
- Partner with design and engineering so insight lands while it still matters, not a quarter too late.
- Set up the simple habits and systems that let our understanding of our users compound over time.
- Present findings to the whole company and make the case for what we should build next.
- Help shape the roadmap by connecting what users actually need to where the product is going.
What we're looking for
- A Bachelor's or Master's in HCI, psychology, design, a social science, or a related field - or equivalent hands-on research experience.
- 5+ years in UX or product research, with a track record of studies that changed what a team built.
- Fluency across methods - generative and evaluative, qualitative and quantitative - and the judgment to pick the right one.
- Exceptional communication and storytelling: you can make a complex, expert workflow clear to the whole team and defend a recommendation to stakeholders.
- The ability to think about problems in the abstract and explain a path to a solution to product owners and non-technical partners.
- Comfortable with the modern research toolkit - Dovetail, Maze or UserTesting, Optimal Workshop, and Figma - plus light quantitative analysis (Amplitude, SQL) to triangulate qualitative and quantitative signals.
- Comfort with expert users in serious domains - you get up to speed fast and earn their trust.
- Comfortable owning ambiguity and setting direction in a fast-moving, early-stage team.
Nice to have
- Background in enterprise, security, compliance, or other high-stakes B2B tools.
- Experience standing up a research practice as an early or first researcher.
- Familiarity with governance, risk, or audit workflows.
This role is for you if you are
- Genuinely curious about people - what they do, why they do it, and how to make their day better.
- Excited to work at the cutting edge, where cybersecurity, data, and AI all come together on problems that matter.
- A problem solver who loves teaming up to figure out what hasn't been figured out yet.
- At your best on a small, global, fast-moving team that's sharp, committed, and genuinely fun to be part of. :)
Not quite your role? Browse all open roles or introduce yourself.
DataStrict is proud to be an equal-opportunity employer. We celebrate difference and are committed to building an inclusive team where everyone can do their best work, regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by law. If you need a reasonable accommodation at any point in the process, tell us at [email protected] and we'll make it happen.
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